{"id":377849,"date":"2025-06-18T18:45:20","date_gmt":"2025-06-18T17:45:20","guid":{"rendered":"https:\/\/www.webdo.tn\/fr\/?p=377849"},"modified":"2025-06-19T09:49:58","modified_gmt":"2025-06-19T08:49:58","slug":"tunisie-reclassification-des-hotels-sur-la-base-des-avis-clients-en-cours","status":"publish","type":"post","link":"https:\/\/www.webdo.tn\/fr\/actualite\/national\/tunisie-reclassification-des-hotels-sur-la-base-des-avis-clients-en-cours\/377849\/","title":{"rendered":"Tunisie : Reclassification des h\u00f4tels sur la base des avis clients en cours"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><strong>Mohamed Mejdi Rezgallah, inspecteur \u00e0 la direction d\u2019encadrement des produits \u00e0 l\u2019Office National du Tourisme Tunisien (ONTT), a soulign\u00e9 l\u2019importance pour les bureaux de relation client\u00e8le dans les h\u00f4tels de traiter efficacement et rapidement les plaintes des clients.<\/strong><\/p>\n\n\n\n<p>Dans une d\u00e9claration accord\u00e9e \u00e0 l\u2019agence TAP, en marge d\u2019une mission d\u2019inspection effectu\u00e9e mardi soir dans plusieurs \u00e9tablissements touristiques de Monastir, Rezgallah a pr\u00e9cis\u00e9 que l\u2019ONTT avait adress\u00e9 des correspondances aux h\u00f4teliers pour les inciter \u00e0 am\u00e9liorer la gestion des r\u00e9clamations. Il a insist\u00e9 sur la n\u00e9cessit\u00e9 d\u2019\u00e9lever la qualit\u00e9 des services touristiques en mettant l&rsquo;accent sur l&rsquo;\u00e9coute du client.<\/p>\n\n\n\n<p>L&rsquo;inspecteur a \u00e9galement indiqu\u00e9 que la r\u00e9vision en cours des crit\u00e8res de classification des \u00e9tablissements touristiques tiendra compte d\u00e9sormais des r\u00e9clamations des clients, qui joueront un r\u00f4le dans le classement des h\u00f4tels. Il a expliqu\u00e9 que les clients peuvent d\u00e9poser leurs dol\u00e9ances aupr\u00e8s du bureau de relation client\u00e8le de l\u2019h\u00f4tel. En cas d\u2019absence de r\u00e9ponse satisfaisante, ils ont la possibilit\u00e9 de s\u2019adresser \u00e0 la d\u00e9l\u00e9gation r\u00e9gionale du tourisme ou directement \u00e0 l\u2019ONTT.<\/p>\n\n\n\n<p>Cette visite s\u2019inscrit dans le cadre d\u2019une op\u00e9ration de contr\u00f4le couvrant 50 \u00e9tablissements touristiques dans la r\u00e9gion de Monastir, dont 18 restaurants et 22 structures d\u2019h\u00e9bergement, afin d\u2019\u00e9valuer leur pr\u00e9paration \u00e0 la haute saison touristique. L\u2019inspection porte notamment sur les normes de s\u00e9curit\u00e9, l\u2019accueil, la restauration et le respect des r\u00e8gles d\u2019hygi\u00e8ne alimentaire.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mohamed Mejdi Rezgallah, inspecteur \u00e0 la direction d\u2019encadrement des produits \u00e0 l\u2019Office National du Tourisme Tunisien (ONTT), a soulign\u00e9 l\u2019importance pour les bureaux de relation client\u00e8le dans les h\u00f4tels de traiter efficacement et rapidement les plaintes des clients. Dans une d\u00e9claration accord\u00e9e \u00e0 l\u2019agence TAP, en marge d\u2019une mission d\u2019inspection effectu\u00e9e mardi soir dans plusieurs [&hellip;]<\/p>\n","protected":false},"author":3184,"featured_media":367560,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44],"tags":[6597,2798,2608],"class_list":["post-377849","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-national","tag-hotels","tag-tourisme","tag-tunisie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Tunisie : Reclassification des h\u00f4tels sur la base des avis clients en cours - webdo<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez l&#039;importance des h\u00f4tels \u00e0 g\u00e9rer efficacement les plaintes des clients pour am\u00e9liorer la qualit\u00e9 des services.\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.webdo.tn\/fr\/actualite\/national\/tunisie-reclassification-des-hotels-sur-la-base-des-avis-clients-en-cours\/377849\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tunisie : Reclassification des h\u00f4tels sur la base des avis clients en cours\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez l&#039;importance des h\u00f4tels \u00e0 g\u00e9rer efficacement les plaintes des clients pour am\u00e9liorer la qualit\u00e9 des services.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.webdo.tn\/fr\/actualite\/national\/tunisie-reclassification-des-hotels-sur-la-base-des-avis-clients-en-cours\/377849\/\" \/>\n<meta property=\"og:site_name\" content=\"webdo\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webdotn\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-18T17:45:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-19T08:49:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.webdo.tn\/fr\/wp-content\/uploads\/2025\/06\/confinement-quarantaine-hotel-2_136400.png\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"434\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Wided Belhaj\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@webdo_tn\" \/>\n<meta name=\"twitter:site\" content=\"@webdo_tn\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Wided Belhaj\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.webdo.tn\\\/fr\\\/actualite\\\/national\\\/tunisie-reclassification-des-hotels-sur-la-base-des-avis-clients-en-cours\\\/377849\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.webdo.tn\\\/fr\\\/actualite\\\/national\\\/tunisie-reclassification-des-hotels-sur-la-base-des-avis-clients-en-cours\\\/377849\\\/\"},\"author\":{\"name\":\"Wided Belhaj\",\"@id\":\"https:\\\/\\\/www.webdo.tn\\\/fr\\\/#\\\/schema\\\/person\\\/b9ecde7a5574cb4fcf4b496ea5fadb15\"},\"headline\":\"Tunisie : Reclassification des h\u00f4tels sur la base des avis clients en cours\",\"datePublished\":\"2025-06-18T17:45:20+00:00\",\"dateModified\":\"2025-06-19T08:49:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.webdo.tn\\\/fr\\\/actualite\\\/national\\\/tunisie-reclassification-des-hotels-sur-la-base-des-avis-clients-en-cours\\\/377849\\\/\"},\"wordCount\":281,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.webdo.tn\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.webdo.tn\\\/fr\\\/actualite\\\/national\\\/tunisie-reclassification-des-hotels-sur-la-base-des-avis-clients-en-cours\\\/377849\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.webdo.tn\\\/fr\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/confinement-quarantaine-hotel-2_136400.png\",\"keywords\":[\"hotels\",\"Tourisme\",\"Tunisie\"],\"articleSection\":[\"National\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.webdo.tn\\\/fr\\\/actualite\\\/national\\\/tunisie-reclassification-des-hotels-sur-la-base-des-avis-clients-en-cours\\\/377849\\\/\",\"url\":\"https:\\\/\\\/www.webdo.tn\\\/fr\\\/actualite\\\/national\\\/tunisie-reclassification-des-hotels-sur-la-base-des-avis-clients-en-cours\\\/377849\\\/\",\"name\":\"Tunisie : Reclassification des h\u00f4tels sur la base des avis clients en cours - 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