{"id":183452,"date":"2016-03-29T12:17:00","date_gmt":"2016-03-29T12:17:00","guid":{"rendered":"https:\/\/www.webdo.tn\/fr\/actualite\/blog\/salaries-de-teleperformance-obliges-de-demander-lautorisation-aller-aux-toilettes\/183452\/"},"modified":"2025-05-22T12:40:24","modified_gmt":"2025-05-22T12:40:24","slug":"salaries-de-teleperformance-obliges-de-demander-lautorisation-aller-aux-toilettes","status":"publish","type":"post","link":"https:\/\/www.webdo.tn\/fr\/actualite\/international\/salaries-de-teleperformance-obliges-de-demander-lautorisation-aller-aux-toilettes\/183452\/","title":{"rendered":"France : Les salari\u00e9s de T\u00e9l\u00e9performance oblig\u00e9s de demander l\u2019autorisation pour aller aux toilettes !"},"content":{"rendered":"<p>Dans la banlieue de Toulouse, plus pr\u00e9cis\u00e9ment \u00e0 Blagnac, T\u00e9l\u00e9performance vient d\u2019obliger ses t\u00e9l\u00e9op\u00e9rateurs (200 \u00e0 400 employ\u00e9s) \u00e0 demander l&rsquo;autorisation par mail pour prendre une pause, m\u00eame pour aller aux toilettes !<\/p>\n<p>L&rsquo;entreprise a, en effet, mis en service un logiciel de \u00ab\u00a0gestion de flux des appels\u00a0\u00bb baptis\u00e9 CAV (centre d&rsquo;appel virtuel) qui oblige les t\u00e9l\u00e9conseillers \u00e0 travailler plus vite, car il limite le temps dont ils disposent pour leurs communications.<\/p>\n<p>Ainsi, le logiciel va contraindre le t\u00e9l\u00e9op\u00e9rateur qui d\u00e9sire une pause dans les appels avec les clients, d\u00e9sormais, \u00e0 demander par mail l&rsquo;autorisation du responsable d&rsquo;\u00e9quipe.<\/p>\n<p>Les \u00e9lus syndicaux ont fermement contest\u00e9 la d\u00e9cision de l\u2019entreprise et ont d\u00e9pos\u00e9 un pr\u00e9avis de gr\u00e8ve pour protester fermement contre ce logiciel qu\u2019ils ont consid\u00e9r\u00e9 \u00ab\u00a0inhumain\u00a0\u00bb.<\/p>\n<p>Un responsable syndical a r\u00e9agi ironiquement : \u00ab\u00a0moi la derni\u00e8re fois ou j\u2019ai demand\u00e9 l\u2019autorisation pour aller pisser, c\u2019\u00e9tait \u00e0 l\u2019\u00e9cole\u00a0\u00bb.<br \/>\nL.S.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>France : Les salari\u00e9s de T\u00e9l\u00e9performance oblig\u00e9s de demander l\u2019autorisation pour aller aux toilettes !<\/p>\n","protected":false},"author":3222,"featured_media":351199,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2598],"tags":[],"class_list":["post-183452","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-international"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>France : Les salari\u00e9s de T\u00e9l\u00e9performance oblig\u00e9s de demander l\u2019autorisation pour aller aux toilettes !<\/title>\n<meta name=\"description\" content=\"France : 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